5.1. Describe the foundations of Dynamics 365 customer engagement apps

This skill focuses on the foundational aspects of Dynamics 365 customer engagement apps. The topics covered in this skill include:

  1. Use cases for Dynamics 365 customer engagement apps
  2. Microsoft Power Platform as it relates to Dynamics 365 customer engagement apps
  3. Microsoft Dataverse as the foundation for Dynamics 365 customer engagement apps
  4. Navigation within Dynamics 365 customer engagement apps

By studying this skill, you will gain an understanding of the basics of Dynamics 365 customer engagement apps and how it relates to the Microsoft Power Platform and Dataverse. You will also learn how to navigate within Dynamics 365 customer engagement apps.