Dynamics 365 Field Service offers powerful scheduling capabilities to optimize resource management and ensure timely service delivery. Some of the scheduling capabilities include:
Overall, Dynamics 365 Field Service helps organizations improve resource utilization, reduce service delivery times, and increase customer satisfaction.
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A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Images can be added to an inspection when using the mobile app.
A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Inspections can be completed without internet connectivity.
A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell. You need to ensure that you can track equipment inspections, maintenance, and repairs.
You must also be able to provide a replacement for faulty equipment that cannot be repaired on-site.
What should you use? (To answer, select the appropriate options in the answer area.)
Keep track of equipment inspections, maintenance, and repairs.
A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell.
You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to provide a replacement for faulty equipment that cannot be repaired on-site.
What should you use? (To answer, select the appropriate options in the answer area.)
Provide a replacement for faulty equipment that cannot be repaired on-site.
A company uses Dynamics 365 Field Service. The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs. You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements.
Which feature should you recommend? (To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Connected Field Service
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Universal Resource Scheduling
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Resource scheduling optimization
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A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Field agents can perform maintenance on customer assets. You can see available of these agents and schedule them to perform the maintenance during quarterly customer visits.
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Technicians can be redirected from scheduled appointments when emergencies arise in their area and their existing appointments can be rescheduled.
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
You can manually assign lead technicians to oversee large-scale emergency service calls.
You use Dynamics 365 Field Service. Each time a customer contacts a call center to request service, you plan to send a technician to the customer’s location. You receive a service request and create a work order. You need to identify the next step in the process.
What should you do next?
Match the resource skillsets on the left to the correct descriptions on the right.
Resource Category
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Characteristic
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Rating Model
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Match the types of scheduling on the left to the correct descriptions on the right.
Schedule Assistant
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Resource Scheduling Optimization
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Manual Scheduling
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A company turns on geolocation tracking for their technicians.
Which scenario will create a tracking record?
Which feature of field service allows you to create questions to ensure that technicians are working in a safe environment and following safety protocols?
A company calibrates and services medical equipment for customers across the United States.
The company employs a large number of service technicians. The company often does not assign service jobs to the technician that is geographically closest to the customer. The company wants to use location auditing in Dynamics 365 Field Service to display each technician’s location on a map. You enable location tracking.
Where should you navigate to see the technician locations on a map? (To answer, select the appropriate option in the answer area.)
You should navigate to the xxxxxxxxx to see the technician locations on a map.
A manufacturing company plans to implement Dynamics 365 Field Service. You need to determine which features are needed to meet the company’s requirements.
Which features should you implement? (To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Word Orders
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Scheduling and dispatch tools
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Asset management
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Preventive maintenance
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