4.1. Explore Dynamics 365 Field Service

In the context of the MB-910 exam, the skill 4.1 “Explore Dynamics 365 Field Service” requires knowledge of the features and capabilities of Dynamics 365 Field Service. Topics that should be studied include:

  • Common field service processes
  • Use cases for Dynamics 365 Field Service
  • The work order lifecycle
  • Inspections in Dynamics 365 Field Service
  • The Field Service mobile app

Candidates should be familiar with the various scenarios where Dynamics 365 Field Service can be used, such as managing service appointments, scheduling resources, managing inventory, and managing customer assets. They should also understand the work order lifecycle, which includes creating, scheduling, and completing work orders, as well as inspections, which can be used to collect data and perform quality checks. Finally, candidates should be familiar with the Field Service mobile app, which enables field technicians to access work order information and other features while on the go.