In the context of the MB-910 exam, the skill 4.1 “Explore Dynamics 365 Field Service” requires knowledge of the features and capabilities of Dynamics 365 Field Service. Topics that should be studied include:
Candidates should be familiar with the various scenarios where Dynamics 365 Field Service can be used, such as managing service appointments, scheduling resources, managing inventory, and managing customer assets. They should also understand the work order lifecycle, which includes creating, scheduling, and completing work orders, as well as inspections, which can be used to collect data and perform quality checks. Finally, candidates should be familiar with the Field Service mobile app, which enables field technicians to access work order information and other features while on the go.
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A cable installation company is implementing Dynamics 365. You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? (To answer, select the appropriate options in the answer area.)
Allow technicians to see a list of the daily work orders on their mobile devices.
A company uses Dynamics 365 Field Service. You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service. You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend? (To answer, select the appropriate options in the answer area.)
Assign a work order to a field engineer for next Tuesday at noon.
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service. You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend? (To answer, select the appropriate options in the answer area.)
Synchronize offline data when the app starts.
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service. You need to recommend the features that the company should implement to meet business requirements.
Which features should you recommend? (To answer, select the appropriate options in the answer area.)
Monitor air-conditioning equipment to identify mechanical issues.
An air conditioning company uses Dynamics 365 Field Service. When a problem is detected with a customer’s air conditioning system, a new case must be opened automatically. You need to recommend a solution for the company.
What should you recommend?
A service company is planning to implement a new system. You evaluate whether the company’s requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
You can create different service levels for different customers.
A service company is planning to implement a new system. You evaluate whether the company’s requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
You can manage warranties.
A service company is planning to implement a new system. You evaluate whether the company’s requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
You can Schedule recurring maintenance.
A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service. You need to proactively monitor customer’s equipment to identify problems and maintenance needs.
Which two Connected Field Service options can you use? (Select two.)
A company uses Dynamics 365 Field Service. The maintenance manager wants to be able to add a list of questions to work orders to ensure that field technicians follow the same steps when servicing customer equipment. You need to explain to the manager which features are available to meet the requirement.
Which feature should you use?
Select the answer that correctly completes the sentence.
A work order status should be in __________ status when a field technician starts traveling to a work order location.
A cable installation company is implementing Dynamics 365. You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? (To answer, select the appropriate options in the answer area.)
Capture the technician’s daily on-site time while performing cable installation.