1.2. Describe Dynamics 365 Marketing related apps
The skill “1.2. Describe Dynamics 365 Marketing Related Apps” focuses on the related apps that can be used in conjunction with Dynamics 365 Marketing. The topics covered in this skill include the use cases and capabilities for Customer Insights and Customer Voice for Marketing.
Customer Insights is a tool that helps organizations unify their customer data from various sources and generate insights into customer behavior, preferences, and needs. It provides a comprehensive view of customer interactions and allows organizations to create targeted marketing campaigns that cater to specific customer segments.
Customer Voice for Marketing is a tool that enables organizations to collect feedback from customers to understand their preferences, opinions, and overall satisfaction with the organization’s products and services. It provides survey templates and questionnaires that can be customized to collect feedback from customers through various channels, including email, web, and mobile devices. The data collected from Customer Voice can be used to improve customer experiences and inform marketing strategies.
Overall, understanding the related apps that can be used with Dynamics 365 Marketing is essential to creating effective marketing campaigns and improving customer experiences.