Dynamics 365 Field Service

5. Explore the core capabilities of Dynamics 365 customer engagement apps (20–25%)

Dynamics 365 Customer Engagement Apps include Sales, Marketing, Customer Service, and Field Service applications. This skill focuses on exploring the core capabilities of these applications and understanding their use cases. The following topics should be studied:

4. Describe Dynamics 365 Field Service (15–20%)

Dynamics 365 Field Service is a Microsoft application that enables organizations to manage and dispatch resources to customer locations for onsite service, maintenance, and repair tasks. The Field Service module is designed to help organizations optimize their field service operations and improve customer satisfaction by ensuring that technicians have the right skills, tools, and equipment …

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