Dynamics 365 Customer Engagement Apps include Sales, Marketing, Customer Service, and Field Service applications. This skill focuses on exploring the core capabilities of these applications and understanding their use cases. The following topics should be studied:
Dynamics 365 Customer Service is a customer engagement solution that helps organizations manage and resolve customer issues quickly and efficiently. It provides various tools and features that enable customer service teams to deliver personalized customer experiences and improve customer satisfaction. To describe Dynamics 365 Customer Service for the MB-910 exam, one should cover the following …
3. Describe Dynamics 365 Customer Service (20–25%) Read More »
